Dôme is a French application designed to facilitate communication and information sharing among all parties involved in home care, including professionals, caregivers, and the individuals receiving assistance. It offers a shared platform that enhances coordination and supports the daily management of home-based care.

Dôme is dedicated to improving home-based care services through its user-friendly application, designed to integrate the needs of individuals requiring assistance, family caregivers, and medical professionals. The platform is compliant with data security regulations, ensuring the privacy and safety of all users.

Dôme responds to several challenges in home care:  

• Coordination challenge: multiple caregivers and professionals often struggle to align schedules and communicate efficiently.  
• Communication gaps: Important information about the patient’s needs may not be adequately shared, leading to errors or delays.  
• Caregiver stress: Family members acting as caregivers experience high levels of mental and emotional strain from juggling multiple responsibilities.  
• Access to information: Caregivers and patients often face difficulty managing and accessing essential documents and updates.  

Dôme provides a comprehensive solution through its integrated digital platform:  

• Real-time visibility of appointments for all involved parties, minimising scheduling conflicts.  
• Centralised Digital communication tools allow for seamless communication among professionals and caregivers.  
• Easy storage and access to essential care documents like invoices and medical records.  

Dôme has significantly enhanced the home care ecosystem by addressing key pain points and improving the quality of care for both recipients and caregivers. Its impact includes:  

1.  The platform facilitates seamless communication between healthcare professionals, family caregivers, and patients. This improved coordination reduces delays and errors in service delivery​.
2. Dôme alleviates the burden on family caregivers by providing tools to manage schedules, documents, and communications. This support enables them to focus on providing emotional and practical care without being overwhelmed​  
3. The platform ensures timely care interventions and prevents potential disruptions in the care continuum. As a result, patients experience fewer hospitalizations and more consistent care​  
    
4. Dôme's secure, GDPR-compliant system ensures sensitive information is protected, building trust among users while maintaining accessibility for authorized individuals​  
5. Dôme empowers patients and their families to take an active role in managing their care, by centralising all care-related information,The transparency provided through real-time updates enhances trust and collaboration  
6. Through ongoing innovation, Dôme contributes to creating sustainable, technology-driven solutions for aging populations, a pressing issue in the social economy globally.

Some stakeholders in the care ecosystem, such as older users and non-technical caregivers, were hesitant to adopt digital tools due to unfamiliarity or distrust in technology. Therefore, Dôme emphasises user-centric design, making their platform intuitive and easy to use for all demographics. They also provided educational resources and support to facilitate onboarding, building trust through transparent communication​.

Integrating Dôme with existing healthcare systems and practices posed technical and operational challenges. To minimise this, the organisation prioritised compatibility by ensuring that their platform worked seamlessly with existing medical and administrative systems.

Handling sensitive health data raised concerns about privacy and compliance with regulations like GDPR. Therefore, Dôme implemented robust security measures, including encrypted data storage and stringent access controls. Their compliance with GDPR helped establish credibility and reassure the user.  

Lesson learnt:  

1. Simplicity and accessibility are crucial when introducing technology to non-technical users. Tailoring solutions to the diverse needs of stakeholders ensure greater adoption.  
2. Building partnerships with healthcare providers, caregivers, and patients is essential for creating relevant and effective solutions.  
3. Providing resources to guide users through adoption builds trust and facilitates smoother transitions to digital tools.  
4. Adhering to strict data privacy standards not only protects users but also builds their confidence in using the platform.  

Dôme aims to refine and expand its functionalities to better address the evolving needs of caregivers and patients. This includes incorporating advanced technologies like AI for predictive care planning and enhanced analytics to identify patterns that could pre-empt potential crises​. The organisation is likely to extend its services beyond its current regions, targeting new markets to address care challenges on a larger scale. By scaling its platform, Dôme seeks to amplify its impact and reach more diverse populations​. Further, Dôme is focused on building stronger partnerships with healthcare providers and integrating more deeply into the healthcare ecosystem. This involves enhancing interoperability with hospitals, clinics, and pharmacies, ensuring smoother transitions between institutional and home care​. Dôme plans to engage more actively with stakeholders, including caregivers, healthcare professionals, and policymakers, to adapt its offerings to local needs and drive systemic improvements​