Knowledge documents
30 August 2024
Guide to inclusive tourism in Austria: Enhancing guest experiences - Guideline
Knowledge documents
30 August 2024
Adventure tourism
Coastal, maritime and inland water tourism
Cultural tourism
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The "Barrier-Free Travel: A Guide for Handling Guests" provides practical advice for ensuring tourism services are accessible to all, including individuals with disabilities.
Austrian Association of the Hard of Hearing UMBRELLA
Topics
Austria
Academic/Research and VET Institutions
Company with 250 or more employees
Consumer / tourist organisation
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
Financial Institutions and Investors
Industry Associations and Chambers of Commerce
International Organisations
Media/Travel Journalist Organisations
Networks and Federations / Confederations
NGOs / Non-profits
SMEs (a company with less than 250 employees)
Trade Unions
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Accessible tourism services
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Funding and support measures
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Multimodal travelling
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Business activities
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Activities of amusement parks and theme parks
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Activities of associations and other organisations supporting tourism
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Air passenger transport
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Camping grounds, recreational vehicle parks and trailer parks
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Events catering and other food services
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Festivals, cultural and entertainment activities
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Gardens and nature reserves activities
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Holiday Housing / Apartments and other short stay accommodation
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Hotel and similar accommodation
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Mobile beverage services
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Mobile food services
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Museums
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Operation of historical sites
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Other
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Other accommodation
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Other amusement and recreation activities
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Other food and beverage services
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Other holiday reservation services
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Other tourism transportation activities
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Rail Passenger transport
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Recreational and sport activities
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Restaurants, cafes and bars (Food and Beverage serving activities)
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Road passenger transport
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Tour operator activities
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Travel agency activities
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Water (sea, coastal and inland) passenger transport
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This guide, commissioned by the Federal Ministry for Economic Affairs (2010), Family and Youth, aims to equip tourism professionals with the necessary skills to cater to guests with disabilities. Authored by industry experts, it provides valuable insights and practical tips for breaking down barriers in communication and service provision. Through case studies and recommendations, it seeks to foster a culture of inclusivity and enhance the overall guest experience in Austria's tourism sector. (The original piece available only in German)
#Handbooks and guidelines
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