Bulgaria is tackling digital exclusion through Digi4All, a national initiative that empowers socially disadvantaged people with essential digital skills. The programme addresses a key social challenge by improving access to online public services and increasing participation in the digital economy. Through its inclusive, decentralised approach, Digi4All demonstrates how digital inclusion can support social integration and reduce inequalities.

The Challenge

In Bulgaria, a significant portion of the population lacks the digital skills necessary to access essential online services. Many citizens, especially from vulnerable groups, face social exclusion due to limited digital literacy and lack of access to reliable ICT (Information and Communication Technology) tools. Traditional approaches to digital education often failed to reach those most in need, particularly people in rural or economically disadvantaged areas. This gap in digital access and skills posed a major barrier to equality and public participation.

The Solution

To address the digital divide, Digi4All introduced a decentralised model focused on accessibility, local partnerships, and tailored learning support.

•    Established over 400 Digital Hubs across Bulgaria to provide free digital skills training.
•    Focused on socially disadvantaged groups, including the elderly, low-income individuals, and people with disabilities.
•    Delivered training tailored to learners’ skill levels, covering basic digital use, online safety, and access to public services.
•    Implemented a decentralised, community-based approach, supported by local organisations and municipalities.
•    Funded by the European Social Fund (ESF) and coordinated by Bulgaria’s Ministry of Labour and Social Policy.

Impact and Success

Digi4All has delivered measurable results, significantly improving digital access and confidence across underserved communities.

•    More than 32,000 participants trained in essential digital skills.
•    Beneficiaries gained confidence in using digital tools for tasks like accessing healthcare, public services, and employment opportunities.
•    Improved social inclusion and reduced digital inequality among vulnerable groups.
•    The local hub model effectively reached underserved communities.
•    Digi4All has been recognised as a replicable model across other EU Member States.

Digi4All exemplifies how decentralised, community-driven approaches can address digital exclusion and promote equal access to opportunities. By making digital skills training accessible at the local level, the initiative has not only bridged digital gaps but also empowered thousands to participate more fully in society and the economy. Digi4All offers a compelling model for Member States aiming to improve digital inclusion and social integration.