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Consorzio Naos: A Digital Platform for Equity and Efficiency in Social Service Delivery

Best practices

12 June 2025

Consorzio Naos: A Digital Platform for Equity and Efficiency in Social Service Delivery

Transformative Digital Transition

Digital

Boosting digital skills by - and in the social economy

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Consorzio Naos is a social consortium based in Italy that supports cooperatives by optimising public resource allocation and increasing the impact of social and health services. Through a digital platform, it centralises data from multiple providers to improve service efficiency and coordination. The initiative fosters equity, supports collaboration over competition, and ensures that data collected is both meaningful and sufficient for impact. 

Authors

Editorial Team: Diesis

Topics
Geographical descriptors

Italy

Organisation Type

SMEs (a company with less than 250 employees)

  • Thematic area

    • Transformative Digital Transition

  • Interlinkages with other sectors

    • Digital

  • Action areas and keywords

    • Boosting digital skills by - and in the social economy

    • Creating financial incentives and supportive regulation for green and circular social economy business models

    • Data Maturity and data driven business models

    • Data sharing, Data management & Code of Conduct

    • Digital Platforms

    • Digital social innovation

    • New business models – the platform economy

    • Public and private tech partnerships and support

    • Reinforcing Business to Business collaboration for greener and circular value chains

    • Strategy for Data

    • Tech for Good

  • Ecosystem focus

    • Social economy

  • Scope of activity

    • Local/neighbourhood

    • Regional

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Founded in 1992, Consorzio Naos is an Italian social consortium that provides a support infrastructure for cooperatives, particularly in the fields of disability, home care, and employment services. In recent years, it has shifted focus from directly managing social and health services to enabling and empowering its member cooperatives. The consortium offers ongoing professional training, strategic consultancy, and regional labour market services, especially under Italy’s Legislative Decree 276/2003.

A key innovation developed by Naos is a digital platform designed to improve both the efficiency of public resource use and the impact of services delivered. This tool collects, digitises, and centralises data from diverse social and health service providers across the region. By doing so, it enables more cohesive planning, better delivery of support to vulnerable populations, and improved coordination between service users and providers.

The platform promotes equity by ensuring that data collected serves to enhance services for individuals and families in need. It helps identify gaps, guide resource allocation, and foster informed decision-making, ultimately improving living conditions across the territory.

Rather than encouraging competition, Naos fosters co-opetition among cooperatives—collaboration that allows each entity to thrive while contributing to a collective goal. Member cooperatives share tools such as HR management software, fleet tracking systems, and multi-site ISO certifications. Naos also facilitates joint projects, sector-specific working groups, and consultancy across areas like finance, HR, and public procurement.

By adopting a "data sufficiency" approach, Naos ensures that only information directly relevant to improving service outcomes is gathered and analysed. This avoids data overload and ensures that insights are meaningful and actionable.

Through its holistic approach, Consorzio Naos demonstrates how technology, cooperation, and smart data use can enhance the social economy and drive systemic improvements in social service delivery.

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