Skip to main content
European Union flag
EU Tourism Platform

UNWTO session recording on crisis management in tourism

Event resources

16 May 2025

UNWTO session recording on crisis management in tourism

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

+17 more

Login / create an account to be able to react

  • 8

An illustrative photo of a man in gray jacket holding an umbrella.

Tune in to the UNWTO session on 24 April 2025, led by Louis Bernard, to explore effective strategies for managing crises in the tourism sector.

Content source
Tap to view the event resource
Publishing org

UNWTO

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

Academic / Research and VET Institutions

Company with 250 or more employees

Cultural and Heritage Organisations

Destination Management & Marketing Organisations

EU Institutions

Industry Associations and Chambers of Commerce

International Organisations

Local Authorities

National authorities

NGOs / Non-profits

Regional Authorities

SMEs (a company with less than 250 employees)

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Best practices, peer learning and networking

    • Coordinated information on travelling

    • Governance of tourism destinations

  • Business activities

    • Activities of associations and other organisations supporting tourism

    • Other

Share

The United Nations World Tourism Organization (UNWTO) has published the recording of its session held on 24 April 2025, which focused on crisis management in the European tourism sector. The session was led by Louis Bernard, founder of Crisotech, and featured in-depth discussions on emergency communication, crisis coordination, and incident response strategies.

Key speakers included Mr Duccio Mazarese (Programme Officer, UNICRI), Ms Andrea Rodríguez Panagiotopoulos (Programme Manager, UNOCT), and Mr Peter Jordan (Head of Insights, TOPOSOPHY), who shared valuable insights and best practices for coordinating crisis responses at local, national, and regional levels.

The session underscored the importance of maintaining clear and effective communication with tourists, businesses, and authorities, and emphasised the need for robust coordination mechanisms to enable rapid and efficient crisis responses.

Click the link provided to access the full session recording and speaker presentations.

#Destination management #Tourism development #Resilience planning #Stakeholder engagement #Webinars

Average: 5 (1 vote)

Comments (0)

Related content

-

  • 11

Comment
0

Event resources

30 Apr 2025

UNWTO session recording on tourism crisis readiness
Tune into the UNWTO session on 26 March 2025, focused on boosting crisis readiness in European tourism through risk assessment, preparedness strategies, and early-warning measures.
Categories
Adventure tourism Coastal, maritime and inland water tourism Cultural tourism +16 more
-

  • 34

Comment
0

Knowledge documents

28 Nov 2024

Crisis Management and Governance in Tourism project: Recommendation on strengthening destination management with clear roles for tourism, resilience & crisis management
Ensure a clear governance model for destination management at all relevant levels with well-defined roles and responsibilities for tourism development, resilience building and crisis management.
Categories
Adventure tourism Coastal, maritime and inland water tourism Cultural tourism +17 more
-

  • 5

Comment
0

Learning resources

26 Sep 2024

Mastering crisis and complaint management in tourism: Practical course
The course teaches effective crisis and complaint management in tourism, covering strategies for handling crises and customer complaints professionally.
Categories
Adventure tourism Coastal, maritime and inland water tourism Cultural tourism +41 more

See also

-

  • 66

Comment
0
  • Event resources
  • 13 Aug 2024

Webinar “Tourism Strategies towards Resilience”

The Skills & Resilience subgroup of the Commission expert group “Together for EU Tourism” (T4T) has organised a webinar on Tourism Strategies towards Resilience on...
Categories
Coastal, maritime and inland water tourism Cultural tourism Ecotourism +47 more
-

  • 73

Comment
0
  • Event resources
  • 13 Aug 2024

Webinar “How to use efficiently digital tools in Tourism?”

The Digital subgroup of the Commission expert group “Together for EU Tourism” (T4T) has organised a webinar on the efficient use of digital tools in...
Categories
Coastal, maritime and inland water tourism Cultural tourism Ecotourism +46 more
Did you find this useful? Please rate this page or, give us more feedback