Learning resources
30 August 2024
Communication skills in hospitality and tourism industries
Learning resources
30 August 2024
Adventure tourism
Coastal, maritime and inland water tourism
Cultural tourism
+17 more
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The "Fundamentals of Tourism & Hospitality" course covers key communication skills in hospitality, awarding a badge for completion and free access after registration.
TUI Care Foundation
Topics
Albania
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
EU-27
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Türkiye
Ukraine
Academic / Research and VET Institutions
Consumer Organisations
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
Industry Associations and Chambers of Commerce
International Organisations
Media / Journalist Organisations
Networks and Federations / Confederations
NGOs / Non-profits
SMEs (a company with less than 250 employees)
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Best practices, peer learning and networking
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Pact for skills
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Training opportunities
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Business activities
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Hotel and similar accommodation
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Restaurants, cafes and bars (Food and Beverage serving activities)
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The TUI Care Foundation-powered e-Academy is an online learning platform created to give tourists in tourist destinations access to digital education. "Fundamentals of Tourism & Hospitality" offers a self-paced exploration of essential verbal and non-verbal communication skills for interacting with guests, employees, and business partners. Participants will learn techniques for welcoming guests, handling telephone interactions, selling products, negotiating, and providing feedback. Additionally, the course covers non-verbal communication aspects including online communication, active listening, projecting confidence, and appropriate guest interactions.The resource is freely available for using on the provided link after registration.
#Pact for Skills
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