TOURISM FOR ALL; TOURISM WITHOUT OBSTACLES

Current situation: The service Accessible Zagreb is a developmental project aimed at mapping and providing information on the accessibility of surfaces and facilities in the area of the City of Zagreb. The service is available through web pages and as a mobile application, and it provides information about the accessibility of various facilities from public, private and civil sectors. The base currently comprises approximately 2,500 facilities categorised as accessible, inaccessible or partially accessible. There are three levels of accessibility: access to the facility, entrance to the building and interior of the building. Also, each facility contains a photo gallery showing accessibility status, and the service is integrated with Google Maps for easier navigation and travel planning. The application Accessible Zagreb currently contains eight categories (culture, catering, education, sports, administration, services, social welfare and health) and is available in Croatian and in English and German languages.
The service has also developed an accessibility map which, integrated with Google Maps service, shows an accessible pedestrian route for the disabled within a mapped area which currently encompasses the wider centre of the City, while the navigation recognises/avoids the following obstacles or disturbances on sidewalks: stairs, high kerbs, uneven ground surfaces, insufficiently wide sidewalks, excessive side walk slopes. The service is mostly used by the citizens of Zagreb, but it should be made visible to tourists and visitors of the City. 

Measure: Examining the needs which would be additionally interesting to disabled visitors and tourists and those with special needs, translating the Service into other global languages and additional promotion towards eminent markets.

Objective: The goal is to have the service completely adapted to all persons with special needs or to the disabled and to have it available in at least two other global languages by 2024.