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EU’s new consumer agenda: Priorities for 2020–2025

Policy

14 August 2024

EU’s new consumer agenda: Priorities for 2020–2025

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

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Strengthening EU consumer policy: Navigating pandemic challenges, building resilience, and cultivating trust.

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Publishing org

Publications Office of the European Union

Related Organisation

European Commission

Topics
Geographical descriptors

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Organisation Type

Academic/Research and VET Institutions

Company with 250 or more employees

Consumer / tourist organisation

Cultural and Heritage Organisations

Destination Management & Marketing Organisations

EU institutions

Financial Institutions and Investors

Industry Associations and Chambers of Commerce

International Organisations

Local authorities

Media/Travel Journalist Organisations

National authorities

Networks and Federations / Confederations

NGOs / Non-profits

Regional authorities

SMEs (a company with less than 250 employees)

Trade Unions

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Digitalisation of tourism SMEs and destinations

    • Green Transition of Tourism Companies and SMEs

    • Innovative tourism services

    • Well-being of residents

  • Business activities

    • Activities of amusement parks and theme parks

    • Activities of associations and other organisations supporting tourism

    • Air passenger transport

    • Camping grounds, recreational vehicle parks and trailer parks

    • Events catering and other food services

    • Festivals, cultural and entertainment activities

    • Gardens and nature reserves activities

    • Holiday Housing / Apartments and other short stay accommodation

    • Hotel and similar accommodation

    • Mobile beverage services

    • Mobile food services

    • Museums

    • Operation of historical sites

    • Other

    • Other accommodation

    • Other amusement and recreation activities

    • Other food and beverage services

    • Other holiday reservation services

    • Other tourism transportation activities

    • Rail Passenger transport

    • Recreational and sport activities

    • Restaurants, cafes and bars (Food and Beverage serving activities)

    • Road passenger transport

    • Tour operator activities

    • Travel agency activities

    • Water (sea, coastal and inland) passenger transport

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The "New Consumer Agenda," set by the European Commission for 2020-2025, outlines a strategic vision to enhance consumer protection and resilience in response to the evolving market and the COVID-19 pandemic. This agenda focuses on five critical areas: the green transition, digital transformation, enforcement of consumer rights, addressing specific consumer needs, and fostering international cooperation. It aims to empower consumers, support economic recovery by boosting trust in the single market, and ensure that consumer rights are protected amidst emerging challenges.

Integral to the Agenda is its alignment with broader EU initiatives such as the European Green Deal and the Circular Economy Action Plan. It also supports global frameworks like the UN’s 2030 Agenda for Sustainable Development. The strategy emphasizes close cooperation between the EU and Member States to effectively implement and enforce consumer protection measures. An open public consultation revealed broad support for these priorities, highlighting the Agenda's role in driving a sustainable, fair, and digitally oriented recovery.

For an in-depth analysis and further insights, please visit the linked source on the left-hand side of the platform.

#Green transition #Cross-regional cooperation #Innovation in tourism #Resilience planning

Documents

Communication from the Commission on the New Consumer Agenda
English
(1008.33 KB - PDF)
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