Knowledge documents
20 September 2024
ETC guide for crisis management in the European tourism industry
Knowledge documents
20 September 2024
Adventure tourism
Coastal, maritime and inland water tourism
Cultural tourism
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40
The European Travel Commission’s checklist is designed to help National Tourism Organisations handle tourism crises through four phases: preparedness, response, recovery, and resilience.
European Travel Commission
Topics
Albania
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
EU-27
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Türkiye
Ukraine
Academic/Research and VET Institutions
Destination Management & Marketing Organisations
EU institutions
Local authorities
National authorities
NGOs / Non-profits
Regional authorities
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Changes in tourism demand and opportunities
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Coordinated information on travelling
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Governance of tourism destinations
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Business activities
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Activities of amusement parks and theme parks
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Activities of associations and other organisations supporting tourism
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Air passenger transport
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Camping grounds, recreational vehicle parks and trailer parks
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Events catering and other food services
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Festivals, cultural and entertainment activities
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Gardens and nature reserves activities
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Holiday Housing / Apartments and other short stay accommodation
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Hotel and similar accommodation
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Mobile beverage services
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Mobile food services
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Museums
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Operation of historical sites
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Other
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Other accommodation
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Other amusement and recreation activities
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Other food and beverage services
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Other holiday reservation services
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Other tourism transportation activities
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Rail Passenger transport
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Recreational and sport activities
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Restaurants, cafes and bars (Food and Beverage serving activities)
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Road passenger transport
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Tour operator activities
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Travel agency activities
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Water (sea, coastal and inland) passenger transport
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The European Travel Commission’s checklist published in September 2024 is designed to help National Tourism Organisations (NTOs) handle tourism crises. The checklist is divided into four main phases, such as preparadness, in particular ideantifying potential risks and creating crisis management plans, response, especially implementing response plans and providing support, post-crisis recovery, and building resilience by learning from past crises. In addition, it includes specific guidelines for risk analysis, crisis communication, and tackling disinformation, tailored to the varying structures and resources of NTOs across Europe. This structure is designed to enhance usability and clarity, ensuring that NTO teams can efficiently navigate and apply the checklist when time and practicality are crucial.
#Resilience planning #Destination management #Handbooks and guidelines
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