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Top Smart Tourism practices in Europe: Highlights from the 2019 and 2020 European Capital of Smart Tourism competition

Knowledge documents

27 August 2024

Top Smart Tourism practices in Europe: Highlights from the 2019 and 2020 European Capital of Smart Tourism competition

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

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An illustrative photo of a sunset over the Baltic Sea in Poland

The European Capital of Smart Tourism report shares best practices in smart tourism from the 2019 and 2020 competitions, focusing on accessibility, sustainability, digitalization, and cultural heritage.

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Publishing org

European Commission

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

Academic/Research and VET Institutions

Cultural and Heritage Organisations

Destination Management & Marketing Organisations

Financial Institutions and Investors

Industry Associations and Chambers of Commerce

Local authorities

Media/Travel Journalist Organisations

National authorities

Networks and Federations / Confederations

NGOs / Non-profits

Regional authorities

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Best practices, peer learning and networking

    • Changes in tourism demand and opportunities

    • Governance of tourism destinations

    • Training opportunities

  • Business activities

    • Activities of amusement parks and theme parks

    • Activities of associations and other organisations supporting tourism

    • Air passenger transport

    • Camping grounds, recreational vehicle parks and trailer parks

    • Events catering and other food services

    • Festivals, cultural and entertainment activities

    • Gardens and nature reserves activities

    • Holiday Housing / Apartments and other short stay accommodation

    • Hotel and similar accommodation

    • Mobile beverage services

    • Mobile food services

    • Museums

    • Operation of historical sites

    • Other

    • Other accommodation

    • Other amusement and recreation activities

    • Other food and beverage services

    • Other holiday reservation services

    • Other tourism transportation activities

    • Rail Passenger transport

    • Recreational and sport activities

    • Restaurants, cafes and bars (Food and Beverage serving activities)

    • Road passenger transport

    • Tour operator activities

    • Travel agency activities

    • Water (sea, coastal and inland) passenger transport

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The European Capital of Smart Tourism is an EU initiative aimed at promoting innovative tourism development in European cities, enhancing their appeal, and driving economic growth and job creation. To share best practices, the European Commission compiled a report with top examples of smart tourism in categories like accessibility, sustainability, digitalization, and cultural heritage. The report, based on data from city applications for the 2019 and 2020 competitions, was published in March 2020 and is accessible to anyone interested.

#Innovation in tourism #Smart tourism #Reports

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