A business model with a twofold objective
United Repair Centre is a B2B clothing repair service offering high-quality, scalable repair solutions to global brands, helping them extend garment lifespans. The company, founded in 2021 and headquartered in the Netherlands, currently operates in Amsterdam and London. The company became B Corp in 2024.
Since its start, the business model has not only been centred on an environmentally virtuous circle, but also on a social dimension: creating job opportunities for people facing barriers to entering the labour market.

An inclusive and diverse workforce
According to its last impact report, as of July 2025, United Repair Centre can count on a team of 52 workers, with 18 new hires in 2024.
The team composition reflects the company’s commitment to building a more inclusive labour market: 63% of tailors are women, 75% are newcomers with refugee backgrounds, and 18 nationalities are represented in the workforce. Furthermore, to reinforce its commitment, the company employs 2.9 FTE (full-time equivalent) individuals with disabilities, including occupational disabilities, and 1.6 FTE individuals with a history of long-term unemployment. By embedding inclusion into its recruitment and workforce structure, the company enables employees to develop professional skills while strengthening their language proficiency, thereby facilitating their integration into the labour market. In 2024, the company strengthened this pathway by launching the United Repair Academy with ROC van Amsterdam (Fashion Studies). This work-learning programme trains aspiring garment repairers and supports their transition into paid roles.

Scaling environmental benefits through repair
As the workforce and skills base expanded, the company scaled up its operational capacity and environmental impact. In 2024, it repaired an estimated 29,545 garments, corresponding to average CO₂ savings of 159,247 kg. By July 2025, the cumulative number of repaired items had further reached 72,000.

Partnerships with brands and collaborative initiatives
According to its latest impact report, as of July 2025, United Repair Centre has onboarded 27 brand partners, including 14 new partners in 2024. Starting with Patagonia, the company has since added several industry leaders, including The North Face, Arc’teryx, Jack Wolfskin, Rapha, Lululemon, Decathlon, and Levi’s. In some cases, these collaborations also include on-site repair stations (e.g. the one implemented in 2024 at North Face in Switzerland), repair pop-ups activated in high-traffic settings to deliver live garment fixes and engage customers around circularity (e.g. with Patagonia at the Down The Rabbit Hole festival, 2024) or hands-on workshop with store managers, offering them direct experience of the repair process and demonstrating its tangible impact (e.g. Lululemon).
The company also launched the Renew service (assessment and grading, washing, reproofing, and repair), which converts unsold or returned items into resale-ready products, helping brands boost their circularity profile and engage customers.

Conclusion
The company’s results - growth in brand collaborations, workforce expansion, and the rising number of garments repaired - demonstrate that clothing repair can scale in a way that is both commercially viable and socially responsible. By combining measurable environmental benefits with inclusive employment and skills development, United Repair Centre is building a model that delivers impact at scale. 
Additionally, United Repair Centre tackles a systemic challenge: green transition cannot be delivered by brands alone. By providing scalable repair infrastructure and expertise that brands might lack in-house, it removes operational barriers and accelerates circularity implementation.