Best practices
22 September 2026
Dubrovnik's approach to overtourism and plastic waste
European Capitals of Tourism
Best practices
22 September 2026
European Capitals of Tourism
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Dubrovnik has been named the 2026 European Green Pioneer of Smart Tourism, recognised for using data to manage crowds at its most popular sites and for taking early, concrete steps to cut plastic waste across the city.
Editorial team
Directorate-General for Mobility and Transport
Topics
Croatia
Destination Management & Marketing Organisations
EU Institutions
Local Authorities
SMEs (a company with less than 250 employees)
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Specific types of tourism
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Urban/city tourism
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Transition Pathway Strategic Areas
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Circularity of tourism services
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Digitalisation of tourism SMEs and destinations
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Tourism strategies
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Business activities
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Activities of associations and other organisations supporting tourism
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Dubrovnik's Old Town draws heavy visitor numbers year-round, concentrated around a handful of landmarks like the City Walls and the Rector's Palace, which is exactly the kind of pressure the Transition Pathway flags as a priority to manage. The city's response combines a single ticket, the Dubrovnik Pass, covering twelve attractions and public transport, with a live website showing real-time visitor numbers at each site, drawn from the pass's own usage data. Visitors can check crowd levels before deciding where to go, rather than finding out by queueing.
On plastics, Dubrovnik became the first city in Croatia to join the Plastic Smart Cities initiative, banning single-use plastics at public events and in public institutions. That policy has already pushed local businesses toward alternatives, most notably Maritimo Recycling, which collects plastic waste from the Adriatic and turns it into sunglasses sold as souvenirs, giving the city's environmental push a visible, consumer-facing outcome rather than just a regulatory one.
The city has also built out an accessibility database mapping mobility-friendly routes and sites, addressing a group of visitors that's often an afterthought in destination planning.
#SmartDestinations #SmartTourism
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