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Empowering choices: Advanced tools for informed decision making

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13 August 2024

Empowering choices: Advanced tools for informed decision making

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

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An illustrative photo of a a person holding a smartphone.

In the rapidly evolving landscape of tourism, decision-making has become increasingly reliant on data-driven insights. Decision-making, at its core, involves selecting the best course of action among various alternatives based on available information. The use of data in decision-making transforms this process by providing precise, actionable insights derived from vast amounts of information. This approach not only enhances accuracy and efficiency but also enables informed strategies tailored to specific needs. For authorities, Destination Management Organizations (DMOs), and other organisations, as well as entrepreneurs in the tourism sector, data-driven decision-making has practical applications ranging from optimising resource allocation and improving visitor experiences to forecasting trends and driving sustainable growth. By leveraging data, these stakeholders can make more informed, effective decisions that enhance their operational efficiency and competitive edge in the market.

Authors

Editorial team

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

Academic/Research and VET Institutions

Company with 250 or more employees

Consumer / tourist organisation

Cultural and Heritage Organisations

Destination Management & Marketing Organisations

EU institutions

Financial Institutions and Investors

Industry Associations and Chambers of Commerce

International Organisations

Local authorities

Media/Travel Journalist Organisations

National authorities

Networks and Federations / Confederations

NGOs / Non-profits

Regional authorities

SMEs (a company with less than 250 employees)

Trade Unions

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Digitalisation of tourism SMEs and destinations

  • Business activities

    • Activities of amusement parks and theme parks

    • Activities of associations and other organisations supporting tourism

    • Air passenger transport

    • Camping grounds, recreational vehicle parks and trailer parks

    • Events catering and other food services

    • Festivals, cultural and entertainment activities

    • Gardens and nature reserves activities

    • Holiday Housing / Apartments and other short stay accommodation

    • Hotel and similar accommodation

    • Mobile beverage services

    • Mobile food services

    • Museums

    • Operation of historical sites

    • Other

    • Other accommodation

    • Other amusement and recreation activities

    • Other food and beverage services

    • Other holiday reservation services

    • Other tourism transportation activities

    • Rail Passenger transport

    • Recreational and sport activities

    • Restaurants, cafes and bars (Food and Beverage serving activities)

    • Road passenger transport

    • Tour operator activities

    • Travel agency activities

    • Water (sea, coastal and inland) passenger transport

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Tools for decision making

The Benidorm dashboard is an innovative digital platform developed to enhance tourism management and sustainability in Benidorm, Spain. It integrates real-time data from various sources, including tourism activities, environmental conditions, and visitor behaviour. This data is analysed to optimise city services, improve tourist experiences, and ensure efficient resource allocation. The dashboard serves as a tool for local authorities to monitor and respond to tourism-related challenges effectively while promoting sustainable growth and enhancing the overall visitor experience.

 

The Venice dashboard is a comprehensive digital tool aimed at managing tourism and preserving the cultural and environmental heritage of Venice, Italy. It collects and analyses data on visitor flows, environmental conditions, and infrastructure usage to support sustainable tourism practices. Developed in collaboration with local stakeholders and research institutions, the dashboard enables informed decision-making to mitigate over tourism impacts, enhance visitor satisfaction, and maintain the city's unique charm. By leveraging advanced analytics and real-time information, the Venice dashboard facilitates adaptive management strategies that balance tourism growth with the preservation of Venice's cultural and natural assets.

 

Positive Planet Event is a comprehensive tool for assessing and certifying the sustainability of events. Created by event organisers for event organisers, it simplifies the sustainable transformation of events. The process involves an event organiser conducting a self-assessment, followed by an audit from independent external assessors who confirm or reject the evaluation. Planet Positive Event measures carbon footprints using standardised forms and provides detailed data collection instructions. It also evaluates regenerative effects with a proprietary SDG and ESG matrix. The result is an automatically generated report detailing an event’s economic, environmental, societal, and governance impacts, ensuring compliance with ESRS standards. Planet Positive Event is the definitive solution for committing to global sustainability goals.

 

The Tourism Impact Model (TIM) is a comprehensive framework developed by  Arctur, initiator of the Tourism 4.0 partnership to assess and manage the impact of tourism on destinations. It integrates various data sources and analytical tools to provide a holistic understanding of tourism's influence on economic, social, and environmental dimensions. TIM enables stakeholders, including destination managers, policymakers, and businesses, to make informed decisions that balance tourism growth with sustainability goals.

 

This tool is built to use advanced technologies such as big data analytics, IoT, and AI to gather real-time data on tourist flows, resource usage, and environmental conditions. By analysing these insights, TIM supports the development of adaptive strategies that enhance visitor experiences, optimise infrastructure investments, and mitigate negative impacts like overcrowding or environmental degradation. Through its innovative approach, TIM promotes sustainable tourism practices that preserve cultural heritage, promote community well-being, and ensure long-term economic benefits for destinations. It serves as a valuable tool for shaping resilient and inclusive tourism strategies in the digital age.

 

AvoidCrowds is a user-friendly platform designed to help travellers plan their trips by providing real-time information on crowd levels at popular tourist destinations worldwide. It leverages crowd-sourced data and historical trends to predict peak times and recommend optimal visiting hours for attractions, thereby enabling users to avoid overcrowding and enjoy a more pleasant and efficient travel experience. The platform's insights empower travellers to make informed decisions, enhancing their ability to navigate destinations while minimising wait times and maximising enjoyment.

 

The Berth Allocation System in Santorini is a sophisticated digital platform designed to optimise the allocation of berths for cruise ships visiting the island. Developed to manage the growing number of cruise ship arrivals and their impact on local infrastructure and tourism, this system integrates advanced scheduling algorithms and real-time data analytics. It aims to balance the economic benefits of cruise tourism with environmental sustainability and visitor experience. By efficiently assigning berths based on ship size, passenger capacity, and port facilities, the system helps minimise congestion, reduce environmental impact, and enhance overall operational efficiency. This initiative reflects Santorini's commitment to sustainable tourism management and its proactive approach to accommodating cruise ship traffic while preserving the island's natural and cultural heritage.

 

Klimatsmart Semester (Eng. Climate Smart Holiday) Is a Swedish initiative aimed at promoting sustainable travel practices among tourists. The platform provides information, tips, and resources to help travellers reduce their carbon footprint while exploring destinations around the world. It emphasises eco-friendly transportation options, energy-efficient accommodations, and responsible tourism activities that minimise environmental impact. Klimatsmartsemester encourages travellers to make informed choices that support local communities, preserve natural resources, and contribute positively to the global effort against climate change. By raising awareness and offering practical guidance, the initiative aims to inspire individuals and families to enjoy fulfilling and environmentally responsible holidays.

Mapping Initiatives and Frameworks for Sustainable Tourism Statistics

(based on a document prepared by T4T expert of the Digital Subgroup)

The European Union's tourism industry, comprising 2.3 million small and medium-sized enterprises (SMEs) and employing 12.3 million people, significantly contributes to the economy, accounting for 10% of the GDP. However, this sector's intensive resource consumption and waste generation underscore the critical need to measure and enhance its sustainability. Over the years, both international and European bodies have made concerted efforts to create guidelines and frameworks for this purpose. Notably, the UN's Statistical Framework for Measuring the Sustainability of Tourism (MST) provides an internationally agreed reference for assessing the economic, social, and environmental dimensions of tourism. Complementing this, the European Commission's Transition Pathway for Tourism aims to incorporate key sustainability indicators into harmonised data collection practices, thereby fostering data-driven decision-making across the EU.

 

Several key initiatives support these goals. The Glasgow Declaration on Climate Action in Tourism commits signatories to halving emissions by the next decade and achieving net-zero emissions by 2050, despite the complexities in measuring indirect effects and aviation emissions. Meanwhile, the EU Tourism Dashboard, developed in collaboration with member states, monitors the green and digital transition of the tourism sector through a comprehensive set of indicators covering environmental, digital, and socio-economic aspects. Additionally, projects under the Technical Support Instrument (TSI) and the D3HUB Competence Centre focus on developing and standardising sustainability indicators, promoting a data-driven approach to tourism management. These initiatives collectively aim to align international and European efforts, providing a cohesive strategy for sustainable tourism development.

 

Moving forward, the strategic alignment of these frameworks and initiatives is crucial. This involves addressing operational challenges such as resource consumption, waste management, and the need for tailored education statistics within the tourism sector. By fostering collaboration between data users and producers, and integrating sustainability considerations into policymaking, the EU can enhance its tourism sector's resilience and sustainability. The ongoing efforts reflect a unified commitment to creating long-term, effective tools for sustainable tourism, ensuring that the industry not only thrives economically but also contributes positively to environmental and social goals.

Summary

In the evolving landscape of tourism, data-driven insights have become essential for informed decision-making. Tools like the Benidorm and Venice dashboards utilize real-time data to optimize tourism management and sustainability. The Positive Planet Event assesses and certifies event sustainability, while the Tourism Impact Model (TIM) evaluates the economic, social, and environmental impacts of tourism. Platforms like AvoidCrowds and the Berth Allocation System in Santorini enhance visitor experiences by managing crowds and cruise ship traffic. Initiatives such as Klimatsmart Semester promote eco-friendly travel practices. These tools and frameworks collectively support sustainable tourism development and data-driven decision-making.

 

 

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