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Crisis Management and Governance in Tourism project: Recommendation on strengthening the mandate of NTOs to encompass broader promotional and operational responsibilities

Knowledge documents

18 December 2024

Crisis Management and Governance in Tourism project: Recommendation on strengthening the mandate of NTOs to encompass broader promotional and operational responsibilities

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

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Ensure that there is common coordination mechanism for tourism resilience building and crisis management at the highest administrative level of the country, even if the competences are at regional/local level. It should include policy steering, financial support, skills development, and communication alignment towards international audiences.

Content source
Crisis Management and Governance in Tourism
Publishing org

Deloitte

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

National authorities

Regional Authorities

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Best practices, peer learning and networking

    • Coordinated information on travelling

    • Governance of tourism destinations

    • Tourism strategies

  • Business activities

    • Other

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The distribution of tourism responsibilities varies across EU countries, depending on factors like government structure and economic priorities. National Tourism Organisations (NTOs) or Regional Destination Management Organisations (DMOs) with both operational and promotional roles are best positioned to build resilience and crisis preparedness. These organisations are more agile and efficient, allowing them to guide policy-making and ensure effective implementation. Their broad mandate enables comprehensive long-term strategies and eases coordination with a single contact point. Ensuring these organisations have strong mandates is key for effective tourism management and crisis preparedness.

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Recommendation on strengthening the mandate of NTOs to encompass broader promotional and operational responsibilities
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  • 20 Dec 2024

Crisis Management and Governance in Tourism project: Recommendation on strengthening destination management with clear roles for tourism, resilience & crisis management

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Coastal, maritime and inland water tourism Cultural tourism Ecotourism +16 more
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