Learning resources
19 September 2024
“I’m a Tourism Service Agent”: Essential skills for success in the tourism industry
Learning resources
19 September 2024
Adventure tourism
Coastal, maritime and inland water tourism
Cultural tourism
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The course provides participants with essential skills in customer service, travel coordination, and tourism marketing, blending theoretical instruction with practical case studies.
eu academy
European Commission
Topics
Albania
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
EU-27
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Türkiye
Ukraine
Academic/Research and VET Institutions
Company with 250 or more employees
Consumer / tourist organisation
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
Media/Travel Journalist Organisations
Networks and Federations / Confederations
SMEs (a company with less than 250 employees)
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Pact for skills
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Tourism strategies
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Training opportunities
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Business activities
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Other holiday reservation services
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Tour operator activities
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Travel agency activities
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The “I’m a Tourism Service Agent” course, offered by the European Commission, is designed to equip participants with the essential skills and knowledge required to excel as tourism service agents. This course combines theoretical lessons with practical case studies, covering key topics such as customer service, travel coordination, and tourism marketing. It is available as an online module and has a total duration of less than an hour. The course is offered for free, making it accessible to anyone interested in advancing their career in the tourism industry.
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