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Supporting travellers with special needs: IATA’s self-study course

Learning resources

02 July 2025

Supporting travellers with special needs: IATA’s self-study course

Education tourism

Health and medical tourism

Accessible tourism services

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Travel professionals can enhance their service quality and reach a new customer segment by completing IATA’s 20-hour course on assisting travellers with special needs. The course teaches how to identify and support these travellers throughout their journey.

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International Air Transport Association

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

Company with 250 or more employees

Consumer Organisations

International Organisations

SMEs (a company with less than 250 employees)

  • Specific types of tourism

    • Education tourism

    • Health and medical tourism

  • Transition Pathway Strategic Areas

    • Accessible tourism services

    • Best practices, peer learning and networking

    • Training opportunities

  • Business activities

    • Activities of associations and other organisations supporting tourism

    • Air passenger transport

    • Other holiday reservation services

    • Tour operator activities

    • Travel agency activities

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The International Air Transport Association (IATA) offers a 20-hour, self-paced course designed to equip participants with the knowledge required to identify and assist travellers with non-emergency special needs. The course covers the definition of special needs travellers, strategies for business development in this segment, available supplier services and support, and recommended practices for managing emergency situations involving such travellers.

It is intended for professionals in the travel industry, including travel agency staff and owners, airport and airline passenger service personnel, and providers of medical support services. The course is delivered in e-book format with interactive elements and concludes with an online assessment.

The course fee is USD 100. Participants who successfully complete the assessment will receive an official certificate of completion.

#Empowerment #Courses 

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