Knowledge documents
08 July 2026
“Multimodal Ticketing” Summary
Knowledge documents
08 July 2026
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24
At a glance:
Digital Transition
The topic explored how multimodal travel and integrated ticketing can support more sustainable, accessible, and seamless tourism mobility across Europe. It highlighted how digital integration, data sharing, and cooperation across transport and tourism actors are essential to reduce reliance on private cars and short-haul flights, while improving the visitor experience and supporting EU climate objectives.
Why it matters?
Multimodal travel enables tourists to combine different transport modes through a single, user-friendly journey, making sustainable choices easier and more attractive. For destinations and tourism stakeholders, it supports decarbonizations, accessibility, resilience, and better visitor flow management, aligning tourism mobility with the European Green Deal and the Sustainable and Smart Mobility Strategy.
Editorial team
Topics
Albania
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
EU-27
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Türkiye
Ukraine
Other
Academic / Research and VET Institutions
Business Support Organisation
Company with 250 or more employees
Cluster Organisations
Consumer Organisations
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
EU Institutions
Financial Institutions and Investors
Industry Associations and Chambers of Commerce
International Organisations
Local Authorities
Media / Journalist Organisations
National authorities
Networks and Federations / Confederations
NGOs / Non-profits
Notified Bodies
Regional Authorities
SMEs (a company with less than 250 employees)
Social Economy Entity
Trade Unions
Other
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Accessible tourism services
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Circularity of tourism services
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Coordinated information on travelling
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Multimodal travelling
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Tools for data on tourism
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Business activities
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Activities of amusement parks and theme parks
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Activities of associations and other organisations supporting tourism
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Air passenger transport
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Camping grounds, recreational vehicle parks and trailer parks
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Events catering and other food services
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Festivals, cultural and entertainment activities
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Gardens and nature reserves activities
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Holiday Housing / Apartments and other short stay accommodation
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Hotel and similar accommodation
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Mobile beverage services
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Mobile food services
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Museums
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Operation of historical sites
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Other
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Other accommodation
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Other amusement and recreation activities
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Other food and beverage services
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Other holiday reservation services
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Other tourism transportation activities
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Rail Passenger transport
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Recreational and sport activities
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Restaurants, cafes and bars (Food and Beverage serving activities)
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Road passenger transport
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Tour operator activities
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Travel agency activities
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Water (sea, coastal and inland) passenger transport
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What is this topic about?
This topic examined multimodal ticketing as a strategic tool for sustainable tourism mobility, focusing on how integrated ticketing systems can simplify door‑to‑door journeys across regions and transport modes. Drawing on the monthly article “One ticket to travel them all: Multimodal solutions in European tourism”, the webinar “Connecting Europe: Multimodal Travel for Sustainable Tourism” along with the online discussion “Multimodal ticketing” in June 2025, the objective was to showcase how integrated ticketing can reshape the tourism ecosystem, improve accessibility, and support sustainability goals across Europe.
Key themes included:
- Seamless door‑to‑door travel across modes and borders
- The role of data‑sharing, interoperability, and digital infrastructure
- Governance and regulatory alignment to enable fair access and competition
- Multimodal ticketing as a lever for decarbonizing tourism mobility
Stakeholder stories
The initiatives showcased European efforts to adapt to more efficient, multimodal travel and integrated ticketing.
- Rail leading sustainable tourism, Rail Europe initiative aiming at expanding cross-border and night train services such as the Paris-London route for rail to reduce short-haul flights.
- Multimodal travel through digital innovation, Amadeus: initiative with an emphasis on B2B intermediary and its capacity to connect rail, air, bus, and tourism services across markets.
- Brussels-Madrid multimodal travel: example by BEUC showcasing a consumer-centric perspective on the challenges of multimodal travel and specifically on the fragmented nature of the booking systems.
- Unlock an Unexpected Upgrade, European Travel Commission: initiative designed to reframe sustainable travel as a premium, rewarding experience by promoting sustainable choices such as using green transport.
- SNCF Connect: initiative providing an app facilitating last-mile connectivity through urban transport ticketing.
Key conclusions and emerging trends
Stakeholder stories highlighted that multimodal travel is technically feasible and politically relevant but still faces structural barriers.
Key conclusions and emerging trends include:
- Digital interoperability as a main bottleneck: lack of standardization and limited access to transport data continue to slow down scalable multimodal ticketing solutions.
- Governance and cooperation matter more than infrastructure: progress depends on alignment between transport operators, digital platforms, tourism actors, and policymakers rather than new physical assets alone.
- Integrated ticketing supports decarbonization: multimodal solutions make low-carbon travel options more convenient, encouraging shifts away from private cars and short-haul flights
- Tourism actors must be part of the design: involving DMOs, SMEs, and intermediaries is essential to ensure accessibility, inclusiveness, and market uptake.
- Growing momentum at EU level: signalling an emerging trend toward stronger EU coordination on multimodal digital mobility services relevant to tourism.
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