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New report highlights unequal access to sustainability certification in European hospitality

Knowledge documents

04 September 2025

New report highlights unequal access to sustainability certification in European hospitality

MICE tourism

Urban/city tourism

Best practices, peer learning and networking

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A new consultation draft report led by Professor Xavier Font (University of Surrey) analyses how EU legislation on green claims and consumer protection could unintentionally deepen inequalities in the hotel sector. It shows that certification is concentrated among large hotel chains, while small and independent hotels face barriers that may limit their ability to compete. We recommend reading this important report for anyone working with sustainability and tourism policy.

Publishing org

University of Surrey

Related Organisation(s)

University of Surrey

Topics
Geographical descriptors

EU-27

Organisation Type

Academic / Research and VET Institutions

Destination Management & Marketing Organisations

SMEs (a company with less than 250 employees)

  • Specific types of tourism

    • MICE tourism

    • Urban/city tourism

  • Transition Pathway Strategic Areas

    • Best practices, peer learning and networking

    • Circularity of tourism services

    • Green Transition of Tourism Companies and SMEs

  • Business activities

    • Holiday Housing / Apartments and other short stay accommodation

    • Hotel and similar accommodation

    • Other accommodation

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A new study, “Inequitable Access to Sustainability Certification: Implications for the Implementation of European Greenwashing Legislation,” explores how current and forthcoming EU rules—such as the Empowering Consumers for the Green Transition Directive and the proposed Green Claims Directive—may reshape the tourism landscape.

The report finds that only 9.3% of European hotels were certified in 2024, with certification largely concentrated among large, high-end chains. Independent and smaller hotels struggle due to disproportionate costs, limited resources and lack of support. Without targeted policy measures, this could entrench inequities, allowing only the best-resourced businesses to make verified environmental claims while sidelining others.

The authors also point to the pivotal role of Booking.com’s removal of self-reported sustainability badges in 2024, which pushed many hotels towards third-party certification. They outline four common strategies emerging in the sector: “wait and see,” “partial investment,” “growth” among larger players, and “withdrawal” by smaller hotels.

This is a timely and highly relevant analysis for hospitality businesses, policymakers, certification bodies and destination managers. It provides a critical perspective on how green legislation may affect competitiveness and equity across the European tourism market.

The report is available as a pre-publication for open peer review. We recommend reading the full draft for a detailed exploration of the data, implications and strategic responses for the sector. The report is available here

 

##Green transition #Climate action #Resource efficiency #Climate neutral travel

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