Objectives 

1. Protect consumers online and ensure digital fairness

• Protect consumers online, especially minors.

• Simplify rules and ensure legal certainty and a level playing field for EU businesses.

• Introduce a Digital Fairness Act to ensure clear, simple, and effectively enforced rules for the digital environment.

   

2. Support sustainable consumption

• Implement EU rules that empower consumers to make sustainable choices.

• Ensure a wider offer of sustainable goods and strengthen the right to repair.

• Support the circular economy, including return of unused goods, second-hand markets, and circular start-ups.

   

3. Strengthen enforcement

• Address the rise of unfair commercial practices and unsafe products sold online.

• Reform the Consumer Protection Cooperation Regulation to:

1. strengthen enforcement,

2. level the playing field for compliant businesses,

3. shield them from unfair competition.

4. Action Plan for Consumers in the Single Market

• Remove barriers that prevent consumers from fully benefiting from the Single Market.
• Eliminate discrimination based on nationality, residence or establishment.
• Facilitate travel and access to cross-border financial services.

Specific actions

The agenda commits the EU to:

• Deliver the Digital Fairness Act.
• Protect consumers online, especially minors.
• Simplify consumer rules and ensure legal certainty.
• Strengthen enforcement against unfair practices and unsafe products.
• Reform the Consumer Protection Cooperation Regulation.
• Expand sustainable goods and guarantee the right to repair.
• Support circular markets (returns, second-hand, circular start-ups).
• Remove Single Market obstacles and eliminate discrimination.
• Improve access to travel-related consumer rights.
• Improve access to cross-border financial services.

Related legislation:

Single Market For Digital Services: Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act)

Digital Markets Act (DMA) Legislation: Regulation (EU) 2022/1925 of the European Parliament and of the Council of 14 September 2022 on contestable and fair markets in the digital sector and amending Directives (EU) 2019/1937 and (EU) 2020/1828 (Digital Markets Act)  

General product safety regulation (2023): Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC