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Crisis Management and Governance in Tourism project: Recommendation on developing and regularly updating crisis management plans for tourism destinations

Knowledge documents

18 December 2024

Crisis Management and Governance in Tourism project: Recommendation on developing and regularly updating crisis management plans for tourism destinations

Adventure tourism

Coastal, maritime and inland water tourism

Cultural tourism

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Create and regularly update a Crisis Management Plan for each key destination, leveraging both horizontal and vertical tourism coordination mechanisms together with a pre-defined set of policies and measures to be activated when a crisis hits, and provide effective assistance to vulnerable tourism businesses (particularly SMEs), workers, and tourists.

Publishing org

Deloitte

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Organisation Type

National authorities

Regional authorities

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Best practices, peer learning and networking

    • Funding and support measures

    • Tourism strategies

  • Business activities

    • Other

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The absence or limitation of crisis management plans is a significant challenge within the tourism ecosystem, leading to unclear communication protocols and organisational roles for crisis handling. While stakeholder cooperation exists, undocumented procedures hinder effective response and coordination during crises. Additionally, tourism crisis management is often not incorporated into broader destination crisis plans, resulting in inadequate risk assessment and preparedness for unexpected events. This lack of systematic risk evaluation leaves the tourism sector vulnerable to disruptions without essential frameworks for crisis management. To enhance coordination and preparedness, crisis management plans must be regularly updated, providing clear guidelines and governance structures for effective responses to future challenges.

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Recommendation on developing and regularly updating crisis management plans for tourism destinations
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