Knowledge documents
17 June 2025
Reskilling Greece’s tourism workforce: A strategic blueprint by INSETE
Knowledge documents
17 June 2025
Adventure tourism
Coastal, maritime and inland water tourism
Cultural tourism
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A comprehensive study published by INSETE presents a blueprint for transforming workforce development in Greece’s tourism sector, identifying 49 key roles and 99 essential skills to modernise education and align it with industry needs.
Institute of SETE-INSETE
Topics
Greece
Academic / Research and VET Institutions
Company with 250 or more employees
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
Financial Institutions and Investors
Industry Associations and Chambers of Commerce
Local Authorities
Media / Journalist Organisations
National authorities
NGOs / Non-profits
Regional Authorities
SMEs (a company with less than 250 employees)
Trade Unions
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Best practices, peer learning and networking
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Improving formal education
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Skills needs for twin transition
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Business activities
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Activities of amusement parks and theme parks
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Activities of associations and other organisations supporting tourism
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Air passenger transport
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Camping grounds, recreational vehicle parks and trailer parks
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Events catering and other food services
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Festivals, cultural and entertainment activities
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Gardens and nature reserves activities
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Holiday Housing / Apartments and other short stay accommodation
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Hotel and similar accommodation
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Mobile beverage services
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Mobile food services
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Museums
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Operation of historical sites
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Other
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Other accommodation
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Other amusement and recreation activities
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Other food and beverage services
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Other holiday reservation services
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Other tourism transportation activities
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Rail Passenger transport
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Recreational and sport activities
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Restaurants, cafes and bars (Food and Beverage serving activities)
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Road passenger transport
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Tour operator activities
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Travel agency activities
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Water (sea, coastal and inland) passenger transport
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The Institute of the Greek Tourism Confederation (INSETE) has published a study focusing on the reskilling and upskilling needs of Greece’s tourism workforce. Released in March 2023, it identifies 49 key occupations and roles within the tourism sector that are considered crucial for enhancing the sector’s quality and competitiveness. These roles are mapped to 99 essential knowledge areas and skills, supporting the development of targeted training programmes.
The report provides an assessment of the current state of human resources in the tourism sector, outlines existing training challenges, analyses industry trends, and highlights relevant best practices.
According to the findings, although Greece maintains high employment levels in the tourism sector—with over one million individuals employed—the overall skill level of the workforce remains relatively low. The country ranks poorly across the three pillars of the European Skills Index, as well as in vocational education and the alignment between education and labour market needs. This underscores the need to modernise tourism education to better reflect current industry demands.
The full study is available via the link on the left-hand side of the platform (The original piece available only in Greek). An Executive Summary in English is also available in the attached documents for a concise overview.
#Pact for Skills #Empowerment #Tourism development #Handbooks and guidelines
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