Knowledge documents
08 July 2026
“AI and Tourism” Summary
Knowledge documents
08 July 2026
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At a glance
Digital Transition
The topic explored how Artificial Intelligence (AI) is transforming tourism across Europe, reshaping destination management, workforce skills, and strategic decision-making. Drawing on practical examples, it highlighted how AI is already being applied in tourism while underlining the need for skills development, ethical deployment, and policy alignment to ensure responsible and inclusive adoption.
Why it matters?
AI is increasingly used to support smarter destination management, personalize visitor experiences, and improve operational efficiency. For European tourism, AI offers tools to address challenges such as overtourism, resource optimization, and competitiveness, while also raising important questions around skills, data governance, and regulatory compliance.
Editorial team
Topics
Albania
Armenia
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
EU-27
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Türkiye
Ukraine
Other
Academic / Research and VET Institutions
Business Support Organisation
Company with 250 or more employees
Cluster Organisations
Consumer Organisations
Cultural and Heritage Organisations
Destination Management & Marketing Organisations
EU Institutions
Financial Institutions and Investors
Industry Associations and Chambers of Commerce
International Organisations
Local Authorities
Media / Journalist Organisations
National authorities
Networks and Federations / Confederations
NGOs / Non-profits
Notified Bodies
Regional Authorities
SMEs (a company with less than 250 employees)
Social Economy Entity
Trade Unions
Other
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Specific types of tourism
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Adventure tourism
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Coastal, maritime and inland water tourism
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Cultural tourism
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Ecotourism
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Education tourism
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Festival tourism
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Gastronomy tourism
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Health and medical tourism
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MICE tourism
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Mountain tourism
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Religious tourism
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Rural tourism
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Sports tourism
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Urban/city tourism
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Wellness tourism
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Transition Pathway Strategic Areas
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Digitalisation of tourism SMEs and destinations
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Business activities
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Activities of amusement parks and theme parks
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Activities of associations and other organisations supporting tourism
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Air passenger transport
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Camping grounds, recreational vehicle parks and trailer parks
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Events catering and other food services
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Festivals, cultural and entertainment activities
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Gardens and nature reserves activities
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Holiday Housing / Apartments and other short stay accommodation
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Hotel and similar accommodation
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Mobile beverage services
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Mobile food services
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Museums
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Operation of historical sites
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Other
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Other accommodation
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Other amusement and recreation activities
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Other food and beverage services
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Other holiday reservation services
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Other tourism transportation activities
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Rail Passenger transport
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Recreational and sport activities
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Restaurants, cafes and bars (Food and Beverage serving activities)
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Road passenger transport
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Tour operator activities
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Travel agency activities
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Water (sea, coastal and inland) passenger transport
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What is this topic about?
The topic examined how AI is moving from experimentation to practical application across destinations, tourism businesses, and public authorities. Building on the monthly article “Smart Use of AI in Modern Tourism: Empowering SMEs and Destinations”, the webinar “AI in Tourism: Transforming Destinations, Skills, and Strategy” along with the online discussion “How is AI supporting tourism in your country?” in October 2025, the objective was toshowcase how AI supports data-driven decision-making, strategic planning, and demand management, complemented by discussions on workforce transformation and legal considerations.
Key themes included:
- AI applications for destination management and demand
- The impact of AI on tourism workforce skills and training needs
- Data use, quality, and interoperability as enabling factors
- Ethical, leal, and regulatory considerations, including compliance with EU frameworks.
- AI as a tool to support sustainability for resilience in tourism
Stakeholder stories
The initiatives showcased illustrate how diverse tourism stakeholders across Europe are applying AI in practical ways to improve destination management, strengthen data-driven decision-making, build digital skills, and support more sustainable and resilient tourism development, including:
- Visit Ljubljana, Ljubljana Tourism: initiative highlighting the importance of transparent and extensive data collection, demonstrating how the use of AI for data-driven trend forecasting and visitor flow management, supporting more proactive destination planning.
- “How to rethink Destinations in the AI era”, Data Appeal Company: showcasing how AI can help destination impact and collaboration across actors.
- DEPLOYTOUR project, ANYSOLUTION: EU-funded project showcasing the importance of becoming data-ready, outlining the skills and capabilities required to leverage these platforms effectively.
- “Smart data as AI enabler in hospitality”, Valamar Riviera d.d.: showcasing how AI-enabled smart data can support hospitality operations and strategic decision-making
- “Helping destinations with AI and HPC”, LLMs4EU initiative, Arctur : project aiming at preserving European linguistic and cultural diversity in the digital age through cooperation between economic and academic actors.
- VisitScotland: an initiative for the sustainable development of Scotland's visitor economy with a focus on quality, sustainability as well as inclusive tourism.
Key conclusions and emerging trends
Stakeholder stories highlight ongoing efforts and acceleration in AI adoption across tourism, alongside shared challenges.
Key conclusions and emerging trends include:
- AI is becoming a strategic tool, not merely a technical add-on, supporting destination planning, forecasting, and visitor management.
- Skills gaps are a critical challenge: successful AI adoption depends on digital literacy, upskilling, and organization readiness across tourism actors.
- Data quality and governance are essential: AI effectiveness relies on access to reliable data, interoperability, and shared data frameworks.
- Ethical and legal considerations are central: issues such as transparency, data protection, and compliance with EU regulations must guide AI deployment.
- AI supports sustainability and resilience when applied responsibly, helping destinations anticipate pressures, optimize resources, and improve decision-making rather than replacing human judgement.
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