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“AI and Tourism” Summary

Knowledge documents

08 July 2026

“AI and Tourism” Summary

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A picture presents tourists gathered on a large historic staircase.

At a glance
Digital Transition

The topic explored how Artificial Intelligence (AI) is transforming tourism across Europe, reshaping destination management, workforce skills, and strategic decision-making. Drawing on practical examples, it highlighted how AI is already being applied in tourism while underlining the need for skills development, ethical deployment, and policy alignment to ensure responsible and inclusive adoption.

Why it matters? 
AI is increasingly used to support smarter destination management, personalize visitor experiences, and improve operational efficiency. For European tourism, AI offers tools to address challenges such as overtourism, resource optimization, and competitiveness, while also raising important questions around skills, data governance, and regulatory compliance. 

Publishing org

Editorial team

Topics
Geographical descriptors

Albania

Armenia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

EU-27

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Türkiye

Ukraine

Other

Organisation Type

Academic / Research and VET Institutions

Business Support Organisation

Company with 250 or more employees

Cluster Organisations

Consumer Organisations

Cultural and Heritage Organisations

Destination Management & Marketing Organisations

EU Institutions

Financial Institutions and Investors

Industry Associations and Chambers of Commerce

International Organisations

Local Authorities

Media / Journalist Organisations

National authorities

Networks and Federations / Confederations

NGOs / Non-profits

Notified Bodies

Regional Authorities

SMEs (a company with less than 250 employees)

Social Economy Entity

Trade Unions

Other

  • Specific types of tourism

    • Adventure tourism

    • Coastal, maritime and inland water tourism

    • Cultural tourism

    • Ecotourism

    • Education tourism

    • Festival tourism

    • Gastronomy tourism

    • Health and medical tourism

    • MICE tourism

    • Mountain tourism

    • Religious tourism

    • Rural tourism

    • Sports tourism

    • Urban/city tourism

    • Wellness tourism

  • Transition Pathway Strategic Areas

    • Digitalisation of tourism SMEs and destinations

  • Business activities

    • Activities of amusement parks and theme parks

    • Activities of associations and other organisations supporting tourism

    • Air passenger transport

    • Camping grounds, recreational vehicle parks and trailer parks

    • Events catering and other food services

    • Festivals, cultural and entertainment activities

    • Gardens and nature reserves activities

    • Holiday Housing / Apartments and other short stay accommodation

    • Hotel and similar accommodation

    • Mobile beverage services

    • Mobile food services

    • Museums

    • Operation of historical sites

    • Other

    • Other accommodation

    • Other amusement and recreation activities

    • Other food and beverage services

    • Other holiday reservation services

    • Other tourism transportation activities

    • Rail Passenger transport

    • Recreational and sport activities

    • Restaurants, cafes and bars (Food and Beverage serving activities)

    • Road passenger transport

    • Tour operator activities

    • Travel agency activities

    • Water (sea, coastal and inland) passenger transport

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What is this topic about?

The topic examined how AI is moving from experimentation to practical application across destinations, tourism businesses, and public authorities. Building on the monthly article “Smart Use of AI in Modern Tourism: Empowering SMEs and Destinations”, the webinar “AI in Tourism: Transforming Destinations, Skills, and Strategy” along with the online discussion “How is AI supporting tourism in your country?” in October 2025, the objective was toshowcase how AI supports data-driven decision-making, strategic planning, and demand management, complemented by discussions on workforce transformation and legal considerations.

Key themes included:

  • AI applications for destination management and demand 
  • The impact of AI on tourism workforce skills and training needs 
  • Data use, quality, and interoperability as enabling factors 
  • Ethical, leal, and regulatory considerations, including compliance with EU frameworks. 
  • AI as a tool to support sustainability for resilience in tourism 

Stakeholder stories

The initiatives showcased illustrate how diverse tourism stakeholders across Europe are applying AI in practical ways to improve destination management, strengthen data-driven decision-making, build digital skills, and support more sustainable and resilient tourism development, including:

Key conclusions and emerging trends

Stakeholder stories highlight ongoing efforts and acceleration in AI adoption across tourism, alongside shared challenges. 

Key conclusions and emerging trends include: 

  • AI is becoming a strategic tool, not merely a technical add-on, supporting destination planning, forecasting, and visitor management. 
  • Skills gaps are a critical challenge: successful AI adoption depends on digital literacy, upskilling, and organization readiness across tourism actors. 
  • Data quality and governance are essential: AI effectiveness relies on access to reliable data, interoperability, and shared data frameworks. 
  • Ethical and legal considerations are central: issues such as transparency, data protection, and compliance with EU regulations must guide AI deployment. 
  • AI supports sustainability and resilience when applied responsibly, helping destinations anticipate pressures, optimize resources, and improve decision-making rather than replacing human judgement. 
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